Professional Guide
Get scanned.
Get reviewed. Get paid.
Everything you can do as a professional on The CS — your profile, your team, your tips — in the order you'll use it.
00 · Start here
⚡Getting set up
Four steps and you're live. Your home screen tracks them until they're done.
- Add your photo — venues and customers see a face, not a blank circle.
- Connect your bank — powered by Stripe, so tips pay out to you directly.
- Read the pro terms — required once, unlocks your wallet.
- Activate your QR — your reputation starts here.
✦Add the app to your home screen: open certainlyours.com in your phone browser → Share → Add to Home Screen. It works like a native app, including notifications.
01 · Your QR
📲Your QR is your reputation
Your personal QR code is on your home screen. Customers scan it to tip you and leave a review — both land on your profile and travel with you between venues. No CV. No starting from zero.
Use it every shift
- Tap your QR on the home screen to show it full-screen.
- A customer scans it → they can tip and review you in one flow.
- Reviews build your trophy tier. Tips land in your wallet.
02 · Teams
👥Joining a venue's team
When a venue adds you to their team, you get their Wall, their Comms and their tip pool.
Accepting an invite
- A venue invites you by email — tap the link in the email, or just sign in to the app.
- The connection completes automatically when you sign in.
- You'll see the venue's Wall and Comms appear — you're on the team.
✦New to The CS? The same email invite creates your account — tap Accept & Create Account and you'll be set up and on the team in one go.
03 · Messages
💬Messages
The Messages tab holds two kinds of conversation in one list:
| Type | What it is |
|---|
| 💬 DMs | One-to-one chats with teammates. Tap ✚, pick a person, start typing. |
| 👥 Groups | Team channels you've been added to. |
✦You can attach photos and videos, and star a conversation to pin it to the top.
04 · Venue comms
✉Talk to your venue
Comms is the direct line between you and the venues you're connected to. When a venue messages you — a brief, a question, a late call — it lands here, and you can reply or start a conversation yourself from the Comms screen.
05 · The Wall
✦The Wall
One feed with everything your venues post — briefings, menus, late calls, shout-outs. If it affects your shift, it lands here first.
- Working multiple venues? Tap a venue chip at the top to filter.
- React with an emoji, or hit Seen so the venue knows you've read it.
- Tap the comment count to ask a question — operators reply in the thread.
06 · Clock-in
📅Clock-in
Your venue's clock-in QR records your hours.
On the day
- Arrive at the venue — they'll have a clock-in QR on display.
- Scan it with the app → you're clocked in. Your hours start counting.
- Scan again when you leave → clocked out. Hours are recorded automatically — they also set your share of any tip pool.
07 · Wallet
💷Wallet & tips
Every tip you receive lands in your wallet — direct tips from your QR, and your share of venue tip pools.
- Open Wallet from your home screen.
- See every transaction — who, when, how much — week by week.
- Payouts go to the bank you connected via Stripe. If something looks wrong, raise a dispute from the wallet — your venue sees it on its dashboard. You can also ask your employer in writing for its tip records; under the Tips Act they must provide them within four weeks.
✦If your venue runs a pool or tiered model, you may be asked to vote when the venue wants to change how tips are split. Your vote is recorded — that's your legal protection under the Tips Act.
08 · Trophies
🏆Reviews & trophies
Every customer review you collect counts toward your trophy tier. Your tier shows on your profile — proof of your track record that travels between venues.
| Tier | Reviews |
|---|
| 🌱 Rising · Steel | 5 – 24 |
| ⭐ Solid · Bronze | 25 – 49 |
| 🔥 Reliable · Silver | 50 – 99 |
| 💎 Elite · Gold | 100 – 199 |
| 👑 Legend · Pure Gold | 200 – 349 |
| ⚡ Prestige · Iridium | 350+ |
✦Tap your trophy on the home screen to open the full cabinet and see how far you are from the next tier.
09 · Compliance
🛡Policy acknowledgements
When a venue you work for sets or changes their tipping policy, you'll be asked to read and acknowledge it in the app. It takes seconds, and it means there's a clear record that you were told how tips work — protection for you as much as for them.
10 · Quick fixes
🧭If something looks wrong
| Symptom | Fix |
|---|
| Can't see a venue's Wall | You may not be connected yet — ask the venue to check their Team list, or re-tap your email invite. |
| Tips not arriving | Check step 2 of setup — your bank must be connected via Stripe before payouts can reach you. |
| QR won't scan | Turn your screen brightness up and show it full-screen. |
| Forgot your password | Use Forgot password on the sign-in screen — the reset email arrives in seconds. |
| App feels out of date | Close and reopen it — it updates itself automatically. |