Technology Platform Role
CS operates as a technology platform only. We provide a platform that facilitates connections between self-employed workers and venues. CS does not employ workers nor is it responsible for any employment-related obligations.
No Employment Relationship
Workers are self-employed contractors and engage with venues directly. There is no employer-employee relationship between CS and any worker or venue.
Self-Employed Status
Workers on the platform are self-employed contractors and will not be considered employees of CS or the venues. Workers have the right to decide when, where, and for whom they work.
Payment for Services
Workers will receive 100% of the tips in full, and payment will be processed via Stripe. Any Stripe processing fees will not be deducted from the tips. Workers must request a withdrawal amount sufficient to cover the withdrawal fee charged by Stripe.
Inhouse Staff
Workers who are added to a venue's inhouse team (permanent employees of the venue) use the CS Platform for tips, reviews, and professional profile management only. Their salary and any other employment benefits are managed entirely by the venue through the venue's own payroll. CS has no involvement in, and bears no responsibility for, any salary payments or employment obligations between a venue and its permanent staff.
Venue Responsibility
Venues use the CS Platform to find and book self-employed workers for temporary work opportunities, and to manage their inhouse team's professional profiles. Venues are responsible for paying workers directly for any work performed outside the CS marketplace.
Platform Usage Fee
Venues agree to pay CS a 10% usage fee for each marketplace worker booked via the platform. This fee is calculated based on the worker's agreed-upon compensation rate for that shift.
Venues also agree to:
Tips in Full
Any tips passed through the platform will be paid in full to the worker. CS will not pool, deduct, or withhold any portion of the tips.
Stripe Processing Fee
Stripe will charge a processing fee for any payment or withdrawal. This fee is applied to the total withdrawal request, not to the tip itself. Workers must ensure that they request an amount that covers the processing fee if they want to receive their full tip amount.
No Guarantee of Work
CS does not guarantee that any worker will receive work or that any venue will find a suitable worker. CS provides the platform to facilitate connections, but the decision to engage or book workers rests solely with the venues.
Limitation of Liability
CS is not responsible for any disputes, damages, or claims between workers and venues, including payment disputes or miscommunication.
Get Certain Limited is also not liable for:
By using the platform, both workers and venues confirm their understanding and acceptance of these Terms and Conditions.
By registering on The CS or submitting your contact information, you consent to receive communications from us including account confirmations, shift notifications, operational updates, and service-related messages.
Our SMS programme may include shift reminders, account alerts, booking confirmations, and operational updates.
All content, branding, platform features, systems, and materials associated with The CS and Club Certain are the property of Get Certain Limited or its licensors. You may not reproduce, distribute, republish, or commercially exploit any materials without prior written permission from Get Certain Limited.
You agree to indemnify and hold harmless Get Certain Limited, its directors, employees, and agents from and against any claims, losses, damages, or expenses (including legal fees) arising from your use of the platform, your breach of these Terms, or your violation of any applicable law or third-party right.
We may suspend or terminate your access to the platform at any time for breach of these Terms, repeated cancellations or misconduct, fraudulent or abusive behaviour, or any conduct that harms the network. We will provide reasonable notice where practicable.
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms at any time. Where changes are material we will notify you via email or a platform notice with at least 14 days' notice. Continued use of the platform following any update constitutes acceptance of the revised Terms.
For any queries about these Terms, or to raise a dispute: