Get answers instantly or send us a message — we typically respond within the hour during operating hours.
The CS matches you with pre-vetted, available staff instantly. For specialist roles or short notice, it may take slightly longer — but we'll always keep you updated.
You can cancel or amend a shift from your dashboard up to 4 hours before start time without charge. Late cancellations may incur a fee. For urgent changes contact us directly at hello@clubcertain.com.
Payments are processed within 48 hours of shift completion. Make sure your bank details are up to date in your profile. For any payment queries, use the form below and select "Payment issue".
Every staff member on The CS is verified, rated, and reviewed by previous operators. SIA licence holders are checked directly. We take quality seriously — if anyone underperforms, they're removed from the network.
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We've received your message and will get back to you at the email you provided, usually within the hour.