A customer scans a professional's QR — once at shift end, or once per round all night. Three seconds. Two things happen simultaneously.
One scan does both.
Scan at the end of a shift. Or after every customer. Either works — the result is the same.
You don't need to be employed by a venue to use The CS. If you work independently — events, bars, restaurants, private hire — the full system works for you.
Your verified profile generates a QR code. Take it to any venue, any shift, any event. Customers scan it. Reviews and tips follow you wherever you work.
No venue handles your tips. No one splits them, holds them, or loses them. Each scan sends what's yours directly to your account.
Every review stays on your profile — not the venue's. Venues change. Your record doesn't.
Your QR code and profile go with you. Every venue you work, every review stays on your profile — not theirs.
Six tiers. Six medals. Earned by showing up and being outstanding.
Tips landing direct. Reviews building permanently. Venues covered by law. Get on it.
Name, email, phone, profile photo and role. Reviews (rating, comment, optional name, plus a device token and IP address to stop repeat reviews). Tips and payout records. Team Wall and chat posts. Staff documents your venue asks for, in private storage. Location at clock-in (optional). Stripe verifies your identity when you connect your bank — we only receive the result. Card and bank details are handled by Stripe; we never store them.
To run your account and team tools, process tips and payouts, and build review records. We do not sell your data, and we use no analytics or advertising cookies. We share it only with the providers that run the service: Supabase (database, EU), Stripe (payments), Resend (email), Cloudflare (hosting), Google Fonts and jsDelivr (fonts and scripts). Full Privacy Policy →
All data stored on Supabase with Row Level Security. Every user sees only their own data — no cross-contamination between operator and professional records at any layer.
You have the right to access, correct, or request deletion of your data at any time. Email us at founder@certainlyours.com or use your account settings where available — we respond within one month.
The CS gives hospitality professionals guest reviews and direct tips, and gives operators tipping compliance records. Get Certain Limited operates the platform. By creating an account you agree to these terms.
Signing up is free for professionals. We take no commission on tips — guests pay the card fee on top. Venues get 60 days free for teams of up to 10, then choose a plan by team size; see our Refund & Cancellation Policy. Standard withdrawals (minimum £5, usually 2–3 working days to your bank after the payout is made) are free; optional instant withdrawals carry a 3.5% fee (minimum 50p; charged by Certainlyours; it includes Stripe's cost), shown before you confirm. Card payments are handled by Stripe (PCI DSS Level 1).
Reviews submitted via QR scan are permanent, verified records. They cannot be deleted by operators or professionals, except where we must remove them by law or they break our rules. Disputes must be raised through CS support within 14 days of the review.
All users must act with professionalism and integrity. Fake or manipulated reviews, fraud and harassment result in immediate suspension. The CS reserves the right to remove any account.
These terms are governed by the laws of England and Wales. Get Certain Limited · Registered in England and Wales · Co. No. 15757620. Full Terms · Refunds
For operator onboarding, professional support, payment queries, and partnership enquiries.