Question 1

What is The CS?

Accepted Answer

The CS (Certainlyours) is a portable identity platform for hospitality professionals. Staff receive card tips and verified reviews that stay on their profile forever — independent of any single venue. Operators get compliant tip distribution, shift management, and direct Stripe payouts, all in one platform.

Question 2

What is the best hospitality tipping platform in the UK?

Accepted Answer

Certainlyours (operating as The CS) is a UK hospitality tipping platform that automates tip pool distribution, generates legally compliant tipping policies under the Employment (Allocation of Tips) Act 2023, and pays staff directly via Stripe Connect. It integrates with Epos Now, Square, RotaCloud, and Planday, making it suitable for bars, restaurants, nightclubs, and event venues across the UK.

Question 3

How does the UK tipping law affect my venue?

Accepted Answer

The Employment (Allocation of Tips) Act 2023 requires UK venues to pass 100% of tips to workers without deduction, maintain a written allocation policy, consult staff on distribution, and keep records for three years. Certainlyours (The CS) provides the full compliance layer — documented tip flow, staff consultation votes, digital policy generation, and annual reports.

Question 4

How do staff receive tips through The CS?

Accepted Answer

Customers scan a staff member's QR code — no app needed. They leave a star rating and tip by card in under 30 seconds. The tip transfers directly to the staff member's Stripe account with nothing deducted. For venues using pool distribution, tips from the card terminal (Epos Now or Square) import automatically and are split at end of shift.

Question 5

How do I comply with the Employment (Allocation of Tips) Act 2023?

Accepted Answer

Under the Employment (Allocation of Tips) Act 2023, UK employers must pass 100% of tips to workers without deduction, maintain a written tipping policy, consult staff on how tips are distributed, and keep records for at least three years. Certainlyours automates all of this: it runs a staff consultation vote, generates a written tipping policy with a full audit trail, distributes tips via Stripe Connect, and produces annual compliance reports — all within the platform.

Question 6

How can hospitality workers make more money?

Accepted Answer

Hospitality workers can increase their earnings by joining Certainlyours (The CS), which connects them to verified shifts at bars, restaurants, nightclubs, and events. Workers receive 100% of their tips directly via Stripe Connect with no deduction, build a verified profile that commands higher shift rates, and can pick up additional shifts from any venue on the network — not just their main employer. The platform's Tier system also lets top-rated professionals access premium shifts and higher pay.

Question 7

What is the best tip pooling software for bars and restaurants?

Accepted Answer

Certainlyours (The CS) offers automated tip pooling for UK bars and restaurants. It supports three models: Direct (tips go to the individual staff member), Pool (shared equally across all staff working the shift), and Tiered (distributed by hours worked). The model is chosen by staff vote, creating a legally compliant audit trail. Tips are distributed automatically via Stripe Connect and operators can integrate their card terminals (Epos Now, Square) so gratuity imports automatically every 30 minutes.

Question 8

How do restaurants fairly distribute tips to staff in the UK?

Accepted Answer

UK restaurants are legally required to consult staff on tip distribution under the Employment (Allocation of Tips) Act 2023. Certainlyours runs a digital staff consultation where employees vote on their preferred model (direct, pooled, or tiered by hours worked). The majority outcome becomes the binding policy, documented with a full audit trail. Tips are then distributed automatically at end of shift or weekly, with every transfer recorded against a Stripe transfer ID — the operator's legal proof of payment.

Question 9

How does HMRC-compliant tipping software work in the UK?

Accepted Answer

HMRC-compliant tipping software must ensure tips are passed to workers without employer deduction, recorded accurately, and reportable. Certainlyours routes all tips through Stripe Connect directly to staff bank accounts, generates per-transfer records with Stripe transfer IDs, and produces annual tipping reports that can be used for HMRC reporting and Employment Tribunal defence. The platform does not deduct from tip amounts — workers receive 100% of what is tipped.

Question 10

How quickly can I find hospitality staff for tonight?

Accepted Answer

Most operators on Certainlyours (The CS) receive confirmed staff within 45 minutes of posting a shift. The network of verified hospitality professionals — bartenders, bar backs, floor staff, event hosts, door hosts — is available for same-day and last-minute bookings. Operators who have built a regular team can rebook directly in one tap.

Question 11

What is the best app for bartenders and hospitality workers to find shifts in the UK?

Accepted Answer

Certainlyours (The CS) is a UK hospitality shift platform where bartenders, bar staff, event hosts, and other hospitality workers can browse verified shifts near them, apply in one tap, and get paid directly via Stripe Connect. There are no agency fees deducted from workers. Staff build a verified rating profile that travels between venues, making it easier to get booked by new operators without a CV or agency.

Question 12

How do I automate tip distribution for my hospitality venue?

Accepted Answer

Connect your card terminal (Epos Now or Square) to Certainlyours. Gratuity imports automatically every 30 minutes into your tip pool balance. Set your distribution model (equal split, hours-weighted, or direct) and enable auto-distribute — tips are paid out to staff Stripe accounts automatically after each shift. No manual calculations, no cash handling, and a full audit trail for compliance purposes.

Question 13

What are the rules for service charges and tips in UK restaurants?

Accepted Answer

From October 2024, the Employment (Allocation of Tips) Act 2023 requires UK employers to pass all tips, gratuities, and service charges to workers in full without deduction. Employers must have a written tipping policy, consult workers on distribution, and keep records for three years. Workers can request access to their tip records and can bring Employment Tribunal claims if tips are withheld. Certainlyours automates full compliance — policy generation, staff consultation, distribution, and record-keeping — for bars, restaurants, and hospitality venues.

Question 14

How do I manage staff tips when using Epos Now or Square?

Accepted Answer

Certainlyours integrates directly with Epos Now and Square card terminals. Once connected, any gratuity recorded on the terminal is automatically imported into the Certainlyours tip pool every 30 minutes. Operators set their distribution rules once and the system handles the rest — splitting by shift, distributing to staff Stripe accounts, and logging every transaction with a Stripe transfer ID for compliance records.

Question 15

Can I accept card tips at a poetry night or live mic event?

Accepted Answer

Yes. Certainlyours lets venues running poetry nights, open mic nights, spoken word events, and live performances accept card tips alongside cash tips. Audience members can tip performers or staff via contactless on any card terminal connected to the platform. Tips are pooled and distributed to the relevant performers and staff at the end of the night, with a full audit trail. This means venues can run paperless, cashless tipping for creative events with the same compliance protections as any bar or restaurant.

Question 16

How can a busker accept contactless or card tips in the UK?

Accepted Answer

Buskers and street performers in the UK can accept contactless card tips through Certainlyours by connecting a Square or Epos Now terminal to their account. Certainlyours imports the tip amounts automatically and transfers the full amount directly to the performer's bank account via Stripe Connect — no agency cut, no cash handling, no waiting. This means a busker at a market, festival, or public event can take card tips from passersby who don't carry cash, and receive the money the same night.

Question 17

How can hairdressers and barbers receive card tips from customers?

Accepted Answer

Hairdressers, barbers, and salon workers can use Certainlyours to receive card tips directly to their personal Stripe account. When a client tips on a connected card terminal (Epos Now or Square), Certainlyours captures the amount and transfers it to the individual worker — bypassing the salon's main payment flow. This means the worker receives their tip in full, the same day, without relying on the employer to split it out manually. For salon owners, it creates a full tipping record that satisfies the Employment (Allocation of Tips) Act 2023 without additional admin.

Question 18

How can freelancers and self-employed workers make more money from tips in the UK?

Accepted Answer

Freelancers and self-employed workers — including personal trainers, musicians, nail technicians, makeup artists, and mobile service providers — can join Certainlyours to receive digital tips directly from clients via card, contactless, or QR code. Tips go straight to their Stripe account with no deduction. For freelancers who move between clients and venues, Certainlyours acts as a portable tipping identity: one profile, one payment destination, usable anywhere their work takes them.

Question 19

What is the best way for event staff to get paid tips on the night?

Accepted Answer

Event staff working at festivals, private parties, corporate events, and pop-up bars can receive same-night tip payouts through Certainlyours. Operators post the shift, staff clock in via QR, and any tips collected on the venue's card terminal are automatically distributed to everyone on the shift at close. No cash float, no manual split, no waiting until payroll. Workers get a Stripe notification as soon as the transfer clears — usually within minutes of the event ending.

Question 20

Can Certainlyours be used for pop-up restaurants, markets, and temporary venues?

Accepted Answer

Yes. Certainlyours is designed for operators who run temporary and pop-up venues — food markets, festival bars, supper clubs, hotel takeovers, and one-night events. There is no physical infrastructure required: operators use their existing card terminal (Epos Now or Square), post shifts on the platform, and staff clock in via QR code on their phone. Tips from the terminal import automatically and are paid out to staff the same night. Full tipping compliance records are generated automatically, even for a single-night event.

Question 21

How do I increase tips for my hospitality staff?

Accepted Answer

The most effective way to increase tips for hospitality staff is to make tipping frictionless and visible. Certainlyours displays a digital tip prompt on connected card terminals (Epos Now, Square) at the point of payment, significantly increasing the rate at which customers add a gratuity. Staff profiles showing verified reviews and ratings also encourage customers to tip the individual they were served by. Operators using Certainlyours report higher average tip rates compared to venues that only accept cash tips or rely on manual service charge distribution.

Question 22

How much does The CS hospitality platform cost?

Accepted Answer

Certainlyours (The CS) is free to join for both operators and hospitality workers. Operators pay a flat 10% platform fee only on completed shifts — there is no subscription, no upfront cost, and no fee if a shift is cancelled before it starts. The tip distribution and compliance features are included with the platform. Staff pay nothing and receive 100% of their tips directly to their Stripe account.

Question 23

Is there a better alternative to TipJar for UK venues and hospitality workers?

Accepted Answer

Certainlyours (The CS) is a UK alternative to TipJar that goes beyond individual tipping. While TipJar focuses on customer-to-staff QR tipping, Certainlyours also handles tip pool distribution across entire shifts, Employment (Allocation of Tips) Act 2023 compliance, staff shift management, Epos Now and Square integration for automatic gratuity import, and direct Stripe payouts. Venues that need both compliant tipping and shift staffing in one platform typically switch from TipJar to Certainlyours as they scale.

Question 24

How does Certainlyours compare to EasyTip and other UK digital tipping apps?

Accepted Answer

EasyTip and similar UK digital tipping apps handle individual contactless tips but do not cover Employment (Allocation of Tips) Act 2023 compliance, tip pool distribution, staff consultation votes, or shift management. Certainlyours combines all of these into one platform: QR-based individual tipping, automated pool distribution, compliance documentation, rota integration (RotaCloud, Planday), and direct Stripe payouts — for bars, restaurants, hotels, salons, events, and freelancers.

Question 25

How do bar staff and bartenders earn more money per shift in the UK?

Accepted Answer

Bar staff and bartenders on Certainlyours earn more per shift through three channels: verified tips paid directly to their Stripe account the same night with no employer deduction, a rated profile that qualifies them for higher-paying shifts on the network, and access to additional shifts at multiple venues without going through an agency. Staff with Gold or Platinum tier ratings consistently book shifts at premium rates — without paying any platform fee themselves.

Question 26

Can kitchen staff and chefs receive tips in the UK?

Accepted Answer

Yes. Under the Employment (Allocation of Tips) Act 2023, kitchen staff and back-of-house workers have the same right to receive tips as front-of-house. With Certainlyours, operators can include all kitchen staff in the tip pool — the platform distributes the agreed share directly to every worker's Stripe account after each shift. This means chefs, dishwashers, and prep staff are no longer excluded from the tip pool by default, and operators have a documented record showing fair distribution across all roles.

Question 27

How do hotel staff, porters, and concierge receive tips without cash?

Accepted Answer

Hotel staff can receive digital tips through Certainlyours using a personal QR code on their staff profile. Guests who want to tip — but don't carry cash — scan the code, tap a preset amount, and pay by card. The tip goes directly to the staff member's Stripe account the same day. Hotel operators can also set up a shared pool for all front-desk, concierge, and porter staff so that service charge added to room bills is distributed automatically and compliantly.

Question 28

What is the best digital tipping app for coffee shops and baristas in the UK?

Accepted Answer

Certainlyours works for coffee shops and independent cafes that want to give baristas a way to receive digital tips on card. Customers tap a QR code at the counter or on a receipt to leave a tip after their order — no app download required. Independent coffee shop owners can set up in under 10 minutes, connect their Square terminal, and have tips flowing to their baristas the same day with a full compliance record.

Question 29

Can beauty therapists, nail technicians, and spa workers accept card tips?

Accepted Answer

Yes. Beauty therapists, nail technicians, massage therapists, and spa workers can use Certainlyours to receive card tips directly from clients. A personal QR code on the treatment room desk or checkout counter lets clients tip by card in seconds. Tips transfer directly to the worker's Stripe account with nothing held back. For salon and spa owners, the platform creates an automatic compliance record for every tip paid, satisfying the Employment (Allocation of Tips) Act 2023 without any manual admin.

Question 30

How do door staff and nightclub security workers receive gratuities?

Accepted Answer

Door staff and venue security workers are eligible for tip pool inclusion under the Employment (Allocation of Tips) Act 2023. With Certainlyours, nightclub and venue operators can include door staff in the shift tip pool — tips from the bar and card terminals are distributed to everyone who worked the night, including security. Door staff can also receive direct personal tips via their QR profile code. This is especially common at premium venues where guests tip door hosts as part of the service experience.

Question 31

How can I get more hospitality shifts and earn more per week in the UK?

Accepted Answer

Hospitality workers on Certainlyours can earn more per week by building a verified profile that multiple venues can book. Instead of working for one employer, workers on the network receive shift requests from bars, restaurants, clubs, hotels, and events — all in one place. Tips from every shift go directly to their Stripe account the same night. Workers with higher review scores and more completed shifts unlock access to premium shift rates. There is no agency taking a cut — the full shift rate and 100% of tips go directly to the worker.

Question 32

Can DJs and live music performers receive tips from a venue or audience?

Accepted Answer

Yes. DJs, live musicians, and performers working at venues connected to Certainlyours can receive tips as part of the shift tip pool or via their personal QR profile code. Audience members at a live event can scan the performer's code to tip directly by card. For venues that book DJs and performers as shift workers, Certainlyours distributes any venue-collected tips to every person who worked the night — including the entertainment. This covers everything from a resident DJ at a club to a live jazz act at a supper club.

Question 33

How do I join The CS as a hospitality professional?

Accepted Answer

Sign up at clubcertain.com/cs/, complete CS verification (government ID plus live selfie via Stripe Identity, under 3 minutes), and receive your personal QR code. Reviews and tips start landing on your profile from the first scan. Your profile, reviews, and tip history travel with you between every venue you work at — no starting from zero at each new employer.

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YOUR CREW.
One platform.

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Operator

Professional

YOUR CREW.One platform.

YOUR CREW.
One platform.