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Tips · Reviews · Compliance · Live
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Reviews
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Tips this month
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Team
Checking…
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Venue Clock-In
Staff scan to clock in
Refreshes in
5:00
Show this screen to staff on arrival.
Scan = clock in. Scan again = clock out.
Scan = clock in. Scan again = clock out.
Tip & Review QR
Customers scan to tip or review
Pool
Print or display for customers. They can tip the team and leave a staff review in one scan.
No venue handle set. Set one in your venue profile to enable the tip QR.
Attendance
Today
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Venue Reviews
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Briefings · Media · Late calls · Tasks Live
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Post Composer
Announcement
Task
Media
Late call
Crew
connected.
connected.
Broadcast · Direct message
Groups
Scheduled · this device only
Direct messages
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Recording… 0s
Message who?
Broadcast to group
Each person receives a private message — replies come only to you, not visible to the group.
Message individual
Manage Members
Tap a role badge to move a professional
New group
Custom groups are saved on this device only — they won't appear on your other phone or computer.
Schedule message
Message will send at the time below
Scheduled messages are kept on this device and only send while The CS is open here at that time. If it is closed then, it sends shortly after you next open Comms here.
Your Team
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No team members yet. Invite your first professional below.
Invite a Professional
Share invite link
or
Send by email
Pending invites
No pending invites.
Today's Attendance
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Find Staff
Search for a professional by name or role
BUILD YOUR ROSTER
Search for staff already on CS — people who signed up via another venue or directly. Adding them puts them on your permanent roster.
Scan a staff member's CS QR code in person to instantly add them to your roster. They must already have a CS account.
Point at staff member's CS QR code
New to CS? Paste their email addresses and we'll send them an invite to create their account and join your roster.
Paste emails — comma, space, or line separated
Legal.
Clean.
Clean.
Payments · Tipping · Compliance · Team
Venue Profile
Venue name, type, contact details
Closes after midnight? Just pick the time — e.g. open 17:00, close 02:00.
Google Business Profile → Ask for reviews → copy the link. Every guest sees the same button — Google does not allow asking only happy guests.
Your public reviews page:
Every guest review appears here, written for Google and AI assistants to read.
Every guest review appears here, written for Google and AI assistants to read.
Stand at your venue, tap Lock, then save profile.
Team & Access
Sub-operators and access control
Share signup link — new staff
For staff who are not yet on CS. Share this link — they create their own account and are automatically added to your roster. Free for them to join.
Save your venue profile to generate your invite link.
Team logins
Extra manager logins — on request, email founder@certainlyours.com. Today each venue has one login (this one); we set up any extra manager access with you directly. Please don't share your password.
Payments & Bank
Bank connection, tipping model
Payments
Your venue doesn't connect a bank and never receives the tips. Each team member connects their own bank in their Certainlyours profile (Stripe). Direct tips go to that person's own Stripe account. Team/pool tips are collected through Stripe into the Certainlyours (Get Certain Ltd) platform Stripe balance and paid out to staff on the agreed day. Guests pay the tip plus the card fee (1.5% + 20p, shown before paying).
Confirmed
£–
Ready for distribution
Cooking
£–
Stripe settling (last 24h)
Tipping Model
How tips are distributed to your team
DIRECT
Tip goes straight to the person scanned
POOL
Shared equally on the agreed payout day
PROPORTIONAL
Shared by hours worked
Your tipping model is set by a staff vote and cannot be changed unilaterally. To change the model, send a new vote to your team — their majority response becomes the new policy, creating an audit trail.
Auto-distribute
Automatically distribute tips on a schedule
Distribution schedule
Distribution History
Last 20 runs
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Your proof of payment
Every distribution is logged here with a Stripe transfer ID per staff member. These references are your legal record under the Employment (Allocation of Tips) Act 2023. Export them via the Compliance Documents section at any time.
Integrations
Roster import: RotaCloud, Planday, Deputy, CSV · Square tip records (beta) · Epos Now (beta, set up with us) · Fourth on request
Rota & Terminal Integrations
Connect your rota app to import next week's shifts and invite your team. Connect your card terminal to keep a record of card tips. Tip pool hours come from your team's QR clock-ins in The CS.
What CS reads
Rota apps: staff names, emails, shift times. Card terminals: the tip on each card payment. No wages, no payroll. Keys are checked with the provider, then stored on our server — never shown in your browser again.
RotaCloud
Imports your next 7 days of published shifts · invites your team
Not connected
Connected ✓
▸ How to find your RotaCloud API key
1. Log in to RotaCloud at app.rotacloud.com
2. Click your name in the top-right → Settings
3. Open the API tab on the left sidebar
4. Click Generate New Token — copy and paste it below
2. Click your name in the top-right → Settings
3. Open the API tab on the left sidebar
4. Click Generate New Token — copy and paste it below
Planday
Imports your next 7 days of shifts · invites your team
Not connected
Connected ✓
▸ How to get your Planday App ID & token
You need to be a Planday Administrator.
1. In Planday go to Settings → Integrations → API Access
2. Create App — tick employee read and shift read, name it "The CS", save
3. Click Authorize and accept
4. Copy the App ID and the token Planday shows, and paste both below
1. In Planday go to Settings → Integrations → API Access
2. Create App — tick employee read and shift read, name it "The CS", save
3. Click Authorize and accept
4. Copy the App ID and the token Planday shows, and paste both below
Deputy
Imports staff roster & shift times · beta
Not connected
Connected ✓
▸ How to find your Deputy address & token
Address: copy it from your browser when logged in to Deputy — it looks like myvenue.uk.deputy.com (the uk part matters).
Permanent token:
1. Open https://<your address>/exec/devapp/oauth_clients
2. Create a client, then click Get an Access Token
3. Copy the token straight away — Deputy only shows it once
Permanent token:
1. Open https://<your address>/exec/devapp/oauth_clients
2. Create a client, then click Get an Access Token
3. Copy the token straight away — Deputy only shows it once
Fourth
Staff schedule & shift times · set up on request
Not connected
Connected ✓
Fourth only opens its API to approved partners, so we set it up with you and Fourth together. Use CSV Import in the meantime — export next week's rota from Fourth as a spreadsheet.
CSV Import
Upload a spreadsheet: name, email, role, shift_date, start_time, end_time
Epos Now
Card tip records · beta — we switch on the import with you on a call
Not connected
Connected ✓
Card tips recorded: £0
Find your API key and secret in: Epos Now Back Office → Apps → My Apps → API → Access Credentials. Connecting checks the key with Epos Now. Card tips stay in your Epos Now account — you pay them to your team through payroll; The CS keeps the record.
Square
Card tips recorded automatically every 30 min · for your tip records
Not connected
Connected ✓
Card tips recorded: £0
Find your Access Token in: Square Developer Dashboard → Applications → Credentials → Production Access Token (not sandbox). Connecting checks the token and location with Square. Card tips stay in your Square account — you pay them to your team through payroll; The CS records each one (once) for your tip records.
What "Import rota now" does
Imports the next 7 days of shifts from your connected rota app, adds anyone new to your team and emails them an invite to The CS. Tip pool shares use the hours your team clocks in and out with the QR code in The CS.
Compliance & Legal
Tipping policy, audit trail
Tipping Policy
Required under Employment (Allocation of Tips) Act 2023
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You are legally required to have a written tipping policy that your professionals have been meaningfully consulted on. This framework generates a compliant, tribunal-ready policy and stores all consultation records for 3 years.
Live Consultation — Awaiting Staff Responses
0
Direct
0
Pool
0
Proportional
0 of your professionals have responded
Re-discussion required
The vote did not pass. Meet with your team, discuss, and record the outcome here before starting a new vote.
✓ Compliant Tipping Policy Generated
⚠ No Policy — Legal Risk
You have not yet consulted your professionals on tip distribution. A tribunal can find you non-compliant even if you use direct-tip mode. Run the consultation — it takes 2 minutes.
Compliance Documents
Annual Tipping Records Report
Your tip records for any 12 months — the Tips Act says keep records for 3 years