Privacy Policy

We collect only what we need to run the platform and connect operators with staff. This includes:

• Personal identification — name, email address, phone number, and contact details
• Account information — login credentials, role (operator or staff), and platform preferences
• Technical information — IP address, browser type, device data, and cookies
• Usage data — features used, pages visited, time spent, and interaction metrics
• Transaction information — payment details and records of services purchased or shifts completed
• Operational data — shift details, ratings, availability, and other data entered into the platform
• SMS opt-in data — phone number and consent records for any messaging programme

• Deliver and maintain the platform and matching service
• Connect operators with appropriate event staff
• Process transactions and send payment confirmations
• Send operational communications — shift reminders, alerts, and account updates
• Improve platform functionality and user experience
• Comply with legal obligations
• Resolve disputes and enforce our Terms

We do not sell, rent, or share your personal data with third parties for marketing or promotional purposes.

No mobile information (phone numbers, opt-in data, consent records) will be shared with third parties or affiliates for marketing purposes. All SMS opt-in data and consent information is kept strictly confidential.

We may share data with:

• Service providers — only to support platform infrastructure (e.g. payment processors, hosting), bound by confidentiality
• Legal authorities — where required by law, court order, or regulatory process

We take appropriate technical and organisational measures to protect your data, including:

• Encryption in transit and at rest
• Row Level Security (RLS) at the database level
• Secure, role-based access controls
• Regular security reviews

No method of transmission or storage over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

We use cookies and similar technologies to store your preferences, analyse usage and site traffic, and improve the experience. Cookies we use include:

• Essential cookies — required for the platform to function (session, auth)
• Analytics cookies — anonymous usage data to improve the product
• Preference cookies — saving your settings between visits

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect platform functionality.

Under applicable UK data protection law (UK GDPR), you have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to processing in certain circumstances
• Withdraw consent at any time, where processing is consent-based
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, contact us at hello@clubcertain.com or use our support form.

By opting in to receive SMS communications from The CS (operated by Get Certain Limited), you agree to receive messages including shift notifications, account updates, and operational alerts.

• Message frequency may vary
• Message and data rates may apply
• Text STOP at any time to unsubscribe
• Text HELP for assistance
• Consent to receive messages is not a condition of any purchase or service

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All opt-in data and consent records are kept confidential and are never sold.

Our services are intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted data through our platform, please contact us immediately at hello@clubcertain.com and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Where changes are material, we will notify you via email or a notice on the platform. Continued use of our services following any update constitutes acceptance of the revised Policy.

For any privacy-related queries, to exercise your rights, or to raise a concern: