Get answers instantly or send us a message.
Tips are paid by card straight to your own Stripe account. Make sure your Stripe details are up to date in your profile. For any payment queries, use the form below and select "Payment issue".
Your gold tick is free. It appears once Stripe has verified your identity while you connect your bank account to receive tips. Reviews are verified because they only come from guests who scan your venue or personal QR code.
Certainlyours is free for hospitality professionals, and we take no commission from tips. Standard withdrawals (minimum £5; usually 2–3 working days to your bank after the payout is made) are free; optional instant withdrawals carry a 3.5% fee (minimum 50p), shown before you confirm. Venues get 60 days free for teams of up to 10, then choose a plan by team size. See our Refund & Cancellation Policy.
Email founder@certainlyours.com or use your account settings where available. We respond within one month. See our Privacy Policy for what we keep by law.
Tell us what's going on. The more detail you give, the faster we can resolve it.
By submitting this form you agree to our Privacy Policy. We'll only use your details to respond to your enquiry.
We've received your message and will get back to you at the email you provided.