Terms & Conditions

• CS Platform — the Certainlyours website and app, which provide guest reviews, tips, professional profiles and team tools to hospitality venues and their teams.
• Venue (or Operator) — a business that uses the CS Platform for its venue page, its team and its tips, under a membership.
• Team Member — an individual who has been added to a Venue's team on the CS Platform, normally the Venue's own employee or worker.
• Guest — a customer who scans a Venue or Team Member QR code to leave a review and/or a tip. Guests do not need an account.
• Tips — gratuities paid voluntarily by Guests through the CS Platform for a Team Member or a Venue team.
• Membership — the upfront service fee a Venue pays to use the CS Platform for a fixed term (for example 1 year or 3 years).
• Stripe — the third-party payment provider used to take payments, verify identity and pay out to Team Members.

Technology Platform Role

CS is a technology platform. We provide the review, tipping, profile and team tools. We are not an employer, agency or recruiter, and we do not set anyone's terms of work.

Employment Status

• Free to use — Certainlyours is free for Team Members.
• Age — you must be 18 or over to create an account, because Stripe cannot pay out to under-18s.
• Your profile is yours — your reviews, medals and profile belong to your account and go with you if you change venue.
• Gold tick — the gold tick is free. It appears once Stripe has verified your identity while you connect your bank account. We never charge for it.
• Payouts — to receive tips you need to connect a bank account through Stripe and accept Stripe's own terms.
• Salary — your wages and employment benefits are paid by your Venue through its own payroll. CS has no involvement in them.

Membership

New Venues get 60 days free from sign-up for a team of up to 10, with no card needed. Adding an 11th team member, or carrying on after the 60 days, needs a paid plan. Plans are named by team size (Team 10, Team 30, Team 60; Multi-site by quote) and are bought on certainlyours.com. If the 60 days or a paid term end without a plan, the Venue account is paused until a plan is chosen; nothing is deleted and tips still reach the Venue's team.

Venues pay an upfront service fee for a fixed term (for example 1 year or 3 years) to use the CS Platform. Plans do not renew automatically. The term, any free trial and the fee are shown before you pay. The fee is non-refundable once paid, except that if Certainlyours stops operating, or permanently stops providing the service to you other than for your breach of these Terms, we refund the unused part of your term pro rata. Full details are in our Refund & Cancellation Policy.

Venue Responsibility

Venues use the CS Platform to run their venue page, team, tips and reviews. Venues are responsible for paying their team directly for any work performed. Venues also agree to:

• Comply with the Employment (Allocation of Tips) Act 2023 and its Code of Practice when they receive or allocate tips through CS. This includes having a written tipping policy available to their team, allocating qualifying tips fairly and in full, and answering a Team Member's request for their tip records. CS provides the records and tools; legal responsibility for allocation stays with the Venue as employer.
• Carry out any Right to Work checks lawfully, and only upload or review staff documents they are entitled to hold.
• Use clock-in location checks fairly, and tell their team they are used.
• Treat Team Members professionally and in line with employment and equality law.

Tips in Full

Each tip paid through CS is allocated in full to the Team Member(s) it was intended for, following the Venue's chosen set-up (individual, pooled or tiered). Get Certain Limited takes no commission or platform fee from tips. Guests pay the card fee (1.5% + 20p) on top of the tip, shown before they pay; for some non-UK or premium cards Stripe's actual fee is higher, and on a direct tip that small difference is deducted by Stripe from the tip.

Where tips are held

Direct tips are paid into the Team Member's own Stripe account. Team (pooled or tiered) tips are collected through Stripe into the Get Certain Limited platform Stripe balance and paid out to Team Members' Stripe accounts on the Venue's agreed payout day.

Withdrawals

• Standard withdrawals are free (minimum £5) and usually 2–3 working days to your bank after the payout is made.
• Instant withdrawals are optional and carry a 3.5% instant payout fee (minimum 50p; charged by Get Certain Limited; it includes Stripe's cost). The fee and the amount you will receive are shown before you confirm.

• Reviews come from Guests who scan a real Venue or Team Member QR code. To stop repeat reviews, each device can leave one review per venue per day.
• Reviews must be honest and about a genuine visit. Venues and Team Members must not write, buy or incentivise reviews of themselves.
• Reviews are permanent and cannot be deleted by the Venue or Team Member, except where we must remove them by law or they break these Terms.
• To dispute a review, email founder@certainlyours.com within 14 days of the review.

No Guarantee of Tips or Reviews

CS does not guarantee any level of tips, reviews or ratings. CS provides the platform and tools; employment decisions rest solely with Venues.

Limitation of Liability

Get Certain Limited is also not liable for:

• Disputes between Venues and Team Members, including about pay or employment
• The conduct of any Venue, Team Member or Guest
• Service interruptions, delays or data loss beyond our reasonable control

By using the platform, Venues and Team Members confirm they understand and accept these Terms.

By registering on The CS or submitting your contact information, you consent to receive communications from us including account confirmations, tip and review notifications, team updates and service-related messages.

• Message frequency may vary
• Message and data rates may apply
• You may opt out of non-essential communications at any time

Our SMS programme may include account alerts, tip and review notifications, and operational updates.

• Opt out at any time by replying STOP
• Reply HELP for assistance
• Support: founder@certainlyours.com
• Mobile information will not be sold or shared with third parties for marketing purposes
• Carriers are not liable for delayed or undelivered messages
• Users only receive SMS if they have opted in through the platform

All content, branding, platform features, systems, and materials associated with The CS and Certainlyours are the property of Get Certain Limited or its licensors. You may not reproduce, distribute, republish, or commercially exploit any materials without prior written permission from Get Certain Limited.

To the extent permitted by law, you agree to indemnify and hold harmless Get Certain Limited, its directors, employees, and agents from and against any claims, losses, damages, or expenses (including legal fees) arising from your breach of these Terms or your violation of any applicable law or third-party right.

We may suspend or terminate your access to the platform for breach of these Terms, fake or manipulated reviews, fraudulent or abusive behaviour, or any conduct that harms other users. We will give reasonable notice where practicable.

You may end this agreement at any time by closing your account. Venues can cancel their membership as set out in our Refund & Cancellation Policy.

If you leave a Venue's team or are removed by the Venue

• You lose access to that team's Wall, chat and clock-in screens straight away.
• Wall posts and messages you shared stay visible to the team.
• Tips already received stay yours. Tips owed to you are still paid out.
• Your reviews, medals and professional profile stay with you, not the Venue.
• The Venue keeps your attendance, tip and Right to Work records for the legal retention periods in our Privacy Policy.

Closing your account

You can close your account at any time by emailing founder@certainlyours.com or from your account settings where available. We delete your data as set out in our Privacy Policy, except records we must keep by law.

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms from time to time. Where changes are material we will notify you by email or a platform notice at least 14 days before they take effect. If you keep using the platform after that date, the updated Terms apply. If you do not agree, you can close your account.

For any queries about these Terms, or to raise a dispute: