CERTAINLYOURS.
How Certainlyours works
The whole platform in under four minutes: the verified profile, the guest scan, where the tip goes, and how a venue runs the night.
3:48
Watch on YouTube · Product screens show demo data.
Chapters
Short answers
Where your tip lands when you close up · 0:32
How review disputes work for venues · 0:36
One link, whole team · 0:44
Full transcript
0:00 · Cold open
Imagine a busy Friday night. You're working hard, delivering amazing service, but are those tips really making it to your pocket? Are your efforts truly recognised by the venue? There's a better way to ensure fairness and recognition for everyone on the floor.
0:19 · The challenge on the floor
Let's face it, the traditional way of handling reviews and tips for hospitality and events can be a bit of a mess. Professionals often miss out on proper recognition for their service, and tracking tips can feel like a guessing game. For venues, it's hard to get a clear picture of staff performance or ensure fair, transparent tip distribution. This creates a disconnect between the incredible effort and the rewards they deserve. It doesn't have to be this complicated.
0:45 · What is Certainlyours?
So, what exactly is Certainlyours, or The CS? It is a tipping, reviews and compliance platform designed specifically for nightlife, hospitality and events. It connects the professionals who run the night (your staff and freelancers) with the venues they work in. Our goal is simple: bring transparency, recognition, and fair payments to everyone working hard, and give venues the tools to manage it all smoothly.
1:11 · Your verified profile
For every professional, Certainlyours starts with a verified profile. You sign up and connect your bank through Stripe, which checks your identity as part of that set-up. You get your own personal QR code, and once Stripe has verified your bank account you carry the CS gold tick. This profile belongs to you, not the venue. Every review you earn builds a permanent record that follows you to every event, every shift, everywhere.
1:38 · Customer scan, dual impact
Now, for the customers. They simply scan your personal QR code; no app needed. It opens straight in any browser, with no sign-up required for them. In under thirty seconds, they can leave a star rating, a few words, and a tip. This one scan updates two records simultaneously: a review goes onto your permanent professional record, and the same review also appears on the venue's record. Fast, easy, and valuable feedback.
2:07 · Smart tipping models
Tips flow straight to the professional's own account, their wallet, through Stripe Connect. Nothing deducted at venue level, no middleman; Stripe makes direct tips available to withdraw once the card payment settles. The platform also helps teams comply with modern regulations around tip allocation. The team chooses how tips are shared: Direct, Pool, or Proportional. Staff vote on the model, the rule is written down, and the Certainlyours app applies it fairly.
Corrections to the narration (22 Oct): identity is checked by Stripe when a professional connects their bank (not a separate ID-and-selfie step), and tips are not paid out the same night. Direct tips go to the professional's own Stripe account and can be withdrawn once Stripe settles the card payment. Pool and Proportional team tips are collected into the Certainlyours (Get Certain Ltd) platform Stripe balance and shared out on the venue's payout day. A standard withdrawal usually reaches the bank 2–3 working days after the payout is made.
2:33 · Running the night
Certainlyours provides venues with a central hub to manage their operations efficiently. There's a team wall for announcements, messages for the whole crew or just one person, and a clear rota for shifts. It is one place to run the night, replacing fragmented group chats and ensuring everyone is on the same page. This streamlines communication and helps venues easily track performance through guest reviews, giving them a real-time pulse on their service quality.
3:00 · Trust and security
Trust and security are at the core of Certainlyours. Card payments are handled by Stripe (PCI DSS Level 1). All data sits on Supabase with robust row level security. This means everyone only ever sees their own records; there is no cross-contamination between operator and professional records. Your personal data is protected, your earnings are safe, and every interaction on the platform is handled with the highest standards of digital security.
3:29 · Get started
Venues, set up your account today. Professionals, get your verified QR code and start building your record. It is all at certainlyours.com.