CERTAINLYOURS.
What is Certainlyours?
Certainlyours (also called The CS) is UK hospitality software for tipping, guest reviews and tip records. Guests scan a staff member's personal QR code to tip and review them. The tip is paid to the staff member's own Stripe account, the review stays with them when they change venue, and the venue builds the records the Employment (Allocation of Tips) Act 2023 asks for.
3:48
How Certainlyours works, in 3 minutes 48 seconds. Chapters and full transcript · Watch on YouTube
Certainlyours at a glance
- NameCertainlyours, also called The CS
- What it isTipping, guest reviews and tip-records software for UK hospitality, nightlife and events
- Who it's forBar, restaurant, hotel, club and events staff (employed or freelance), and the venues they work in
- How tips moveCard tips via Stripe Connect to the professional's own Stripe account; no cash handling at the venue
- CommissionNone on tips. Guests pay the card fee (1.5% + 20p) on top, shown before they pay. Standard withdrawals are free; optional instant withdrawals cost 3.5% (minimum 50p)
- PriceFree for professionals. Venues: 60 days free for up to 10 staff, then from £599 a year (plans)
- Law it supportsEmployment (Allocation of Tips) Act 2023, in force since 1 October 2024
- VerificationGold tick when Stripe has verified the professional's identity and bank account as they connect their bank (Stripe Connect checks)
- Runs onAny phone browser; installable to the home screen. No app download for guests
- CompanyGet Certain Limited, company no. 15757620, registered in England and Wales
- FounderJoshua Burton · founder@certainlyours.com
How it works: one scan, two records
- The professional gets a verified profile. They sign up, connect their bank through Stripe (which checks their identity and earns them the gold tick), and get a personal QR code for a badge, a card or their phone screen.
- The guest scans. No app and no sign-up. A star rating, a few words and a tip in under thirty seconds.
- Two records update at once. The review goes on the professional's permanent profile and on the venue's record.
- The tip moves by the team's rule. Direct tips go straight to the person's own Stripe account, ready to withdraw once Stripe settles the card payment (usually a few days). Team tips are collected into the Certainlyours platform Stripe balance and shared by the rule the staff voted for, on the venue's payout day.
Where the tip goes
| Sharing rule | Who gets it | When |
|---|---|---|
| Direct | The person whose QR was scanned | In their own Stripe account the moment the guest pays; withdrawable once Stripe settles it |
| Pool | Split equally across the team | On the venue's payout day (daily, weekly, fortnightly or monthly) |
| Proportional | Split by verified hours worked (QR clock-in) | On the venue's payout day |
The staff vote on the rule, it is written into the venue's tipping policy, and each professional's acknowledgement is recorded. Team tips waiting for payout day are held in the Certainlyours (Get Certain Ltd) platform Stripe balance, not by the venue, and paid out to staff on the agreed day. A standard withdrawal to a bank usually takes 2–3 working days after the payout is made.
What each side gets
Professionals
- Card tips with no venue in the middle
- A verified profile and CS gold tick
- Reviews that follow you to every venue, event and shift
- Works for freelancers too
- Free to join
Venues
- Written tipping policy, staff consultation and acknowledgement records
- Three years of tip distribution records
- A public reviews page at certainlyours.com/v/your-venue
- Team wall, messages, rota and QR clock-in
- 60 days free for up to 10 staff
What Certainlyours is not
- Not a staffing agency. It does not employ, place or supply workers.
- Not a marketplace for booking shifts with strangers.
- Not a cash tip jar or a tronc scheme run by the venue.
- Not legal advice. Following the Tips Act is the employer's job; Certainlyours keeps the records and runs the rules.
- Not a place where venues can hide reviews. QR reviews can't be edited or deleted by the venue or the professional, only disputed through support within 14 days.
Questions people ask
Is Certainlyours the same as The CS?
Yes. The CS is the app name and short name of Certainlyours. Both are run by Get Certain Limited at certainlyours.com.
Does Certainlyours take a cut of tips?
No. There is no commission on tips and standard withdrawals are free. Guests pay the card fee (1.5% + 20p) on top of the tip, shown before they pay; optional instant withdrawals cost 3.5% (minimum 50p).
Do guests need to download anything?
No. The QR opens in any phone browser. No app, no account.
What happens when a staff member changes job?
Their profile, reviews and medals belong to them, not the venue, so they move with them.
Who can see a professional's details?
The public QR page shows only their name and rating. Full profiles are visible only to verified operators on the platform.
Is it secure?
Card payments are handled by Stripe (PCI DSS Level 1); Certainlyours never stores card data. Records sit on Supabase with row level security, so each person only sees their own records.
Can under-18s use it?
No. Stripe can't pay out to under-18s, so professionals must be 18 or over.
Read more
- How to choose a tipping platform for UK hospitality: the 2026 buyer's guide, with sources
- The video, chapters and full transcript
- For venues: Tips Act records and plans
- Operator guide · Staff guide
- Brand and press kit